The retail journey

Are you planning your dream kitchen but not quite sure where to start?

Perhaps you have already had some designs done and would like a second opinion?

Our step by step retail process is specifically designed to make the journey of supplying and installing your new kitchen as seamless and stress free as possible!

FREE Consultation

Our Retail Process

At any point during the below timeline are you welcome to pop into our design centre in Tenterden for brochures, samples, inspiration or just a chat about any part of the process. 

  1. Initial Contact

    This couldn't be more simple - fill in our free consultation form or contact us on 01580 456003 to arrange a design centre appointment or book in an initial home visit from one of our expert team.

  2. Home visit

    One of our design team will book in a 30 minute - 1 hour home visit with you to discuss and measure your kitchen area. At this stage we will also go through your 'wish list' for the overall finished article. If you have it all planned in your head, brilliant. If you don't, not to worry, fine tuning comes later...this is just to get the wheels turning.

  3. cad design

    Sit back and relax whilst we create expertly crafted, computer-aided designs of your room to give you a visual representation of just what your dream kitchen will look like.

    Would you like to tweak something? perhaps see a different colour shade? Absolutely fine. we can tweak and change the designs as much as needed in order to get it just perfect!
    We'll email them across to you - they are yours to keep!

  4. quotation

    Once we have your dream kitchen planned and designed, we can then create an initial quotation for you to give an idea of overall costings.

    We will always have your budgeted figure in mind at every step of the process, so this step is already partially planned in our minds.

    Want to fine tune and tighten the quote to suit a certain figure? we are experts at working towards specific pricing whilst not compromising on the overall look and feel of the plan.

  5. fine tuning

    When our stars are starting to align - we will recommend a booked appointment in the design centre to fine tune everything to achieve perfection...from handles, to sinks & taps, worktops to pullouts...everything is customisable..but equally...we know what works and will be happy to make this process as easy and seamless as possible.

    Fine tuning can affect the quotation stage and oftentimes step 4 and step 5 can be switched around - depending on your preference.

  6. proceeding

    Everythings decided and it's time to put the wheels in motion!

    At this stage we will discuss dates, installers and the timeline of events to follow, before asking you for an initial deposit payment in order to proceed with booking everything into our schedule.

    From here on it is purely about getting as excited as possible to see the vision become reality!

  7. check measure

    If we are installing your new kitchen for you. One of our experienced installers will arrange directly with you for them to carry out their check measure to ensure that a 2nd set of eyes have been cast over the proposed plans.

    At this stage they will also investigate and ensure hidden items such as plumbing and electrical sockets won't pose any stumbling blocks at the time of installation. 

  8. installation

    Sit back and relax as our expert installers create your dream kitchen with as minimal disruption to your day to day life as possible.

    Depending on the size, design, worksurface etc, the length of this process will be discussed and advised to you at Stages 6 and 7.

    After installation has completed. Our designers will return to admire the finished article, ensure that YOU are satisfied with your new kitchen...and give you a little "thank you" on behalf of Lily Rose Kitchens.